Support Corner

Expanded Support Hours for Monsoon Support!

Monsoon already offers world-class customer support, but we’re always looking for new ways to serve our clients! In a continuing effort to provide the best support in the industry, we have expanded our free email support hours to increase access for our East coast and European customers.

FREE Email Support:
3:00 am – 6:00 pm Pacific Time, M-F (except for holidays)

Phone Support:
6:00 am – 6:00 pm Pacific Time, M-F (except for holidays)

Tip of the Day: Checking for Updates

Set your General Preferences to “Check for updates every day at _____” to late afternoon (2:00 - 4:00pm, your local time). Take into account your operational needs and Monsoon Support hours, and set your time to minimize the possible impact to your business. This will allow time to ensure that your entire system is operating correctly prior to going home for the night. And remember: we will always send an email letting you know a release is on its way!

Did you know…?

Monsoon Support resolves 76% of all issues within eight hours? On average, Monsoon Support responds to a ticket within 46 minutes. Our team of Monsoon Support experts constantly monitor the ticket queue, so if you have an emergency, place the word “URGENT” at the beginning of the subject, and we’ll get back to you as soon as we can.

LogMeIn to the Rescue!

Sign up for a free “LogMeIn” account to help Monsoon improve the speed of diagnosing and resolving your issues.

To get your free “LogMeIn” software, go to www.logmein.com and click on the “Download LogMeIn Free” button. You’ll need to send us your credentials so we can have access. This information will only be used to ensure we can stay connected when you aren’t available! Please contact support@monsoonworks.com if you have any difficulty getting set up.