Case Study:
We have been extremely impressed with Monsoon from the get-go. The simple user interface appealed to us at first, and then throughout our implementation the support and service we received made all the difference. NorAm started operations with Monsoon from day one. There is really no better way to leverage Monsoon than to build the business operations around the software's efficiencies. We purchased Pro: Warehouse, and it is fabulous. Our error rates are zero. If you use Monsoon right, you practically cannot make a mistake.Our challenge was to get up and running fast. With barely any inventory, we sold almost $20,000 in our first month on Amazon alone, and we turned our inventory 4% per day. We really stuck to the suggestions in Monsoon's Best Practice Guide. Our motto is, "If it is not broken, don't fix it!" So far, we have had no issues with Monsoon that have caused NorAm to fail our customers. The features and controls in Monsoon that manage multiple selling venues are outstanding.
With adequate inventory sourcing, Monsoon is the only tool NorAm needs to maintain sales goals. Our business was meant to be a profitable but fun program. To insure both these goals, we researched and chose Monsoon- the platform that is easiest and most stable in the industry. Honestly, if it was not for Monsoon, we would not have started our business. We intend to grow our business enough to donate proceeds to literacy programs in the US and abroad, and be active in philanthropy. Kellie Dugally, President
NorAm International, Media Seller
Monsoon Pro: Warehouse Edition
Situation Overview
Married professional entrepreneurs with a successful office furniture business were looking for the next chapter in their business lives. The Dugallys were not messing around. They wanted to get started in marketplace selling on a large scale, and quickly. They also had a very important goal — have fun! They had investment capital available, but were stymied by the lack of reliable marketplace sales software management tools. They had made the decision not to start their new business unless they could find a better tool. Their fear was that proceeding alone would result in lost orders, poor ratings, and poor sales, the net effect of which would be no fun.
Action
NorAm International installed Monsoon Pro: Warehouse Edition.
Result
Noram has seen amazing sales result with Monsoon. First month sales were about $20,000. Returns have been less than 1%, and NorAm received only 1 negative feedback out of their first 160 feedbacks (and that item was damaged in shipping). NorAm's dynamic pricing strategies are working well, and their price per item sold is much higher than expected. Using Monsoon's Pro: Warehouse Edition and integrated shipping, NorAm has maintained an average order fulfillment time of less than 24 hours.
