Support & Sales Management
Monsoon is distinct in its ability to support sellers as they grow their businesses. As a revenue partner, we have a vested interest in your success.
Support and sales management expertise set us apart.
Both sellers with a marketplace program and those who are new to marketplaces can often feel overwhelmed by the range of selling strategies and the hundreds of choices required to succeed.
Monsoon Sales Management includes:
Roll Out Plan: Monsoon sales management begins when you register as a customer. You will be assigned a Technical Project Manager (TPM) who interviews you to determine your goals and current practices. Your TPM will then develop a customized roll-out plan for your marketplace business that maps out pre-launch requirements and a road map for the first 60-90 days of selling. Once you have approved your roll out plan, the TPM will oversee its implementation. Roll out plans typically address:
- Design of any required Monsoon adapter
- Your duties and deliverables as a seller
- Monsoon duties and deliverables as your solutions provider
- A time line and work schedule
- Initial listing and pricing strategy
Sales Management: After your successful rollout your marketplace operation will be transferred from your TPM to a Sales Manager. The job of your Sales Manager is perform routine checks on your marketplace program, review standard performance reports daily and work with you to enhance your business and grow your sales.
Monsoon support: Monsoon support is available from the Monsoon Client Services Team between the hours of 6AM-6PM PST, M-F. Monsoon support can help you with technical support and troubleshooting related to your Monsoon software and markets. Support plans are available separately.